Importance of Superiority in Health Care Sector

Authors

  • Rupesh Chourasiya  Assistant Professor, Department of Mechanical Engineering, SVVV, Indore, Madhya Pradesh, India

Keywords:

Quality, Health Care, Patient Satisfaction

Abstract

Quality improvement and patient safety are important components in modern-day health care sector. Hospitals today are increasingly realizing the need to focus on quality as a measure to improve their competitive position. Health care quality is a level of value provided by any health care resource, as determined by some measurement. As with quality in other fields, it is an assessment of whether something is good enough and whether it is suitable for its purpose. Mostly health care sector focused on Customer based determinants and perceptions of various qualities i.e. customer satisfaction, Physician & staff Performance etc., therefore, play an important role when choosing a hospital. Customer satisfaction is the most important parameter for judging the quality of service being provided by a service provider to the customer. Positive feedback from the customer it will be helpful for business otherwise, whereas negative feedback makes it shrink. This theory is also applicable to health care providers and other industries also. Nowadays, patients are aware of their rights in terms of health care services and the quality of health care services being delivered to them. In this research paper, literature review has been done to study vari¬ous tools i.e. customer satisfaction and quality indicators given by health organizations to measure quality in the health care sector.

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IInternational Journal of Scientific Research in Mechanical and Materials Engineering

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Published

2019-06-30

Issue

Volume 3, Issue 3, May-June-2019

Section

Research Articles

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How to Cite

[1]
Rupesh Chourasiya, " Importance of Superiority in Health Care Sector, IInternational Journal of Scientific Research in Mechanical and Materials Engineering(IJSRMME), ISSN : 2456-3307, Volume 3, Issue 3, pp.09-18, May-June-2019.